90-Day Product Warranty

We stand behind the products we sell by offering our customers peace of mind and satisfaction with a FREE extended (duplicate product) replacement warranty on select battery operated products from our site. 

Here is how it works:

If you purchase one of our products covered by the 90-day warranty you will receive an email with the details of the warranty. The warranty begins the day your product is delivered.

90-day warranty does not apply to products that are bundled as a set or kit.

The warranty offers coverage when a product under the 90-day warranty is either defective and/or inoperable ONLY.

In the event that your covered product is defective and/or inoperable, Passionette will exchange the product within 90 days of your invoice delivery date to receive a duplicate item. No merchandise credit can be issued.

Passionette's warranty cannot be combined with any other warranty such as a manufacturer's warranty.

 

The warranty can only be claimed ONCE.

In the unlikely case that your replacement received after claiming your warranty initially is defective and/or inoperable, too, the standard 30-day warranty (that comes with non 90-day warranty products) will apply to that product and must be returned for a duplicate replacement within those 30 days. There will not be any additional coverage on the product past 30 days.

 

Making a return:
You must call customer service to receive a Returned Merchandise Authorization number (RMA number). All returned products must contain this number and be included in the original package. *Write the RMA number on the outside of the package*
Include a copy of the original invoice with a description of the defect of the product. 
All other items such as lingerie are considered intimates and may not be returned for any reason.
We want you to be 100% satisfied with your purchase from Passionette.
If you have any questions regarding your order, please call:

 205-552-6141
(You can also txt this number & a customer service representative will contact you regarding your inquiry) or email us at:

Your order will be processed within 3 - 5 business days after the order is placed - excluding weekend and holidays. Please keep this in mind when choosing next-day or 2-day shipping.

Thank you for your business